Introduction to OrbionAgents
Enterprise conversational AI platform uniting messaging channels, knowledge grounding, and visual automation to handle customer communication 24/7.
Connect WhatsApp, Instagram, and Webchat with verified RAG knowledge grounding, visual workflow wires, and real-time CRM lead synchronization.
Who is OrbionAgents Built For?
Tailored solutions designed for fast-growing sales teams, high-volume support desks, e-commerce stores, and modern developers.
Inbound Sales & Revenue Teams
Qualify inbound leads 24/7, parse buyer budget and timeline, auto-score Hot/Warm/Cold leads, and book Google Calendar meetings instantly in chat.
Support & Success Desks
Automate 70%+ of Tier-1 customer tickets, answer complex policy questions with exact document citations, and smoothly escalate edge cases to human reps.
E-Commerce & DTC Brands
Deploy interactive WhatsApp product catalogs, automated order tracking lookups, return label generation, and abandoned cart re-engagement flows.
Marketing & Growth Teams
Send Meta-verified WhatsApp Cloud API broadcasts with 98% open rates, launch VIP drops, and automate Click-to-WhatsApp ad conversational funnels.
Operations & Logistics
Query ERP/database backends, generate automated PDF receipts and invoices, and dispatch real-time Slack/SMS operational alerts to fulfillment teams.
Developers & IT Architects
Build on visual node canvases, integrate webhooks and REST endpoints, switch between top LLMs (OpenAI, Gemini, Anthropic), and enforce PII data masking.
How AI Conversations Flow
From first customer touchpoint to final resolution — how AI handles inbound conversations.
Customer Message — Customer Reaches Out
A customer reaches out with a question, product inquiry, or support request through WhatsApp, Instagram Direct, Twilio SMS, or your website chat widget.
What You Can Build
Real-world conversational solutions deployed by enterprises to accelerate revenue, resolve customer requests, and automate backend operations.
OrbionAgents transforms everyday messaging channels into high-velocity operational hubs. By combining verified knowledge grounding (RAG), visual workflow wires, and automated CRM sync, businesses replace slow manual triage with dependable 24/7 autonomous agents backed by 1-click human oversight.
Sales Qualification
Capture leads 24/7 across WhatsApp and webchat. The agent interrogates buyer budget, timeline, and company size, auto-scores the lead as Hot/Warm/Cold, and books a calendar meeting with your sales executive.
Hi! We need an AI sales assistant for our 35-person sales team to qualify inbound leads. What is your pricing and rollout time?
Hello John! For 35 sales agents, Orbion deploys in under 24 hours with custom CRM sync and unlimited WhatsApp broadcasts. What is your planned budget and deployment timeline?
We want to deploy this month. Our budget is approx $18,000.
Understood! Based on your 35-seat requirement and timeline, you qualify for our Senior Architecture Program. Book a 15-minute slot directly below:
Customer Support
Resolve order tracking, returns, invoice requests, and technical troubleshooting directly against your grounded company knowledge base. Escalates edge-cases smoothly to live human reps with complete context.
Yes! Under Section 3.2 of our policy, opened items qualify for a full refund within 30 days if all original accessories are included. Zero restocking fees apply.
Would you like me to generate your prepaid return shipping label now?
WhatsApp Automation
Deploy Meta-approved interactive WhatsApp bots featuring quick-reply button menus, appointment booking reminders, dispatch receipts, and broadcast messaging with dynamic variables.
Hello Priya! Your VIP access code [VIP-SUMMER25] is active. Tap below to browse or track your orders:
🛍️ Browse Summer Catalog
Here is our top trending drop selected for you:
Knowledge-Based AI Agents
Equip your employees and customers with autonomous domain experts that answer complex policy questions, technical specifications, and legal guidelines with exact document page citations.
What is our guaranteed SLA for Tier-1 system outages and how are downtime credits calculated?
Under Section 8.1 of the Enterprise Master Agreement, Tier-1 outages guarantee an initial response within 15 minutes and 99.99% monthly availability. If monthly downtime exceeds 0.01%, credits are issued at 10% of monthly fee per hour of outage.
Lead Management
Turn chaotic conversations into organized records. The AI extracts customer name, company, phone number, and requirements into clean CRM records with automated lifecycle stage updates.
Workflow Automation
Build visual multi-step wires that trigger external APIs, query inventory databases, generate PDF quotes, process payments, and dispatch real-time Slack notifications to internal teams.
Explore OrbionAgents
Deep-dive into comprehensive implementation guides, interactive product simulators, and developer documentation for each module.
Omni-Channel Inbox
Unified queue for WhatsApp, Instagram & Webchat with live human takeover.
AI Brain (RAG Knowledge)
Vector-grounded document store with pgvector and live URL sitemap ingestion.
AI Workspace & Studio
Interactive agent engineering studio, multi-model switching, and tool calling.
Automation Wire (Flows)
Visual node canvas, conditional decision logic, and Magic Wire AI flow generation.
AI Lead Intelligence & CRM
Capture, qualify, and score inbound leads into Hot/Warm/Cold pipelines.
AI Governance & Safeguards
Runtime policy boundaries, PII redaction, jailbreak defense, and audit trails.
WhatsApp Cloud API Setup
Meta Phone Number ID connection, webhook callbacks, and verified templates.
Credits, Wallet & Metering
Real-time token expenditure, WhatsApp conversation credits, and auto-topup.