AI Brain (RAG Knowledge Base)
Multi-source document ingestion, semantic vector search, and grounded citations that eliminate AI hallucinations.
AI Brain is your business knowledge library. Add product guides, FAQs, policies, or website pages, then check their progress in Indexed Knowledge. Your content is split into smaller searchable passages called chunks. RAG means the AI looks up relevant passages to help answer a question.
Understanding this screenshot
- 14 knowledge items
- Documents and website sources added to this example knowledge base.
- 55 indexed chunks
- Sources are split into smaller searchable passages, so one document can produce multiple chunks.
- Ready status
- The dashboard shows Ready. Check individual source statuses in Indexed Knowledge to confirm which uploads completed.
Core Capabilities & Value
Give your AI the business information it needs to help your customers.
Business Knowledge in One Place
One knowledge libraryBring your product guides, FAQs, and website content together so your AI can use them when answering questions.
Answers Based on Your Content
Business-specific answersHelp your AI answer questions using your own policies and product information, making replies more relevant to your business.
Less Time Searching for Information
Save timeBrain finds relevant passages in your documents, helping your AI answer common questions without your team searching through files each time.
Spot Content That Needs Attention
Easier maintenanceCheck which sources completed processing and which failed, so you can fix missing content before relying on it for answers.
Upload Documents or Sync a Website
Open Brain (Knowledge Base). Choose Upload Documents for files, or Sync Your Website for a website address. After adding a source, check its status in the Indexed Knowledge table.
Open Brain and Prepare Your Content
Open Brain (Knowledge Base) from the sidebar. Choose an up-to-date document or a public website page containing the information you want your AI to use.
Upload a Document
Under Upload Documents, click Browse Files and select a file, or drag it into the upload area. The panel lists supported formats such as PDF, Word, Excel, CSV, images, and text.
Or Sync a Website
Under Sync Your Website, enter a full URL such as https://yourcompany.com. Choose Single Page for that page, or Entire Website to include more pages from the site. Use a publicly accessible page.
Check the Source Status
Find your file or URL in Indexed Knowledge. Wait while it is processing, then check for Completed. If it shows Failed, review the file or website address before trying again.
Choose a document or enter the website address you want to add.
Brain processes the source and breaks its content into smaller passages.
These passages become searchable chunks. A single source can create several chunks.
Find the source in Indexed Knowledge and check its status before relying on its content.
Check Your Uploaded Sources
What to verify in your console after completing setup.
Common Questions
Checks to try when adding or reviewing your content.
What to do: Confirm the file opens correctly and uses a format listed in the upload panel. Check that the content is readable, then try uploading again. If it still fails, note the file name and any error shown when asking for help.
What to do: Open the URL in your browser and check that it is correct and publicly accessible without signing in. Try Single Page with the exact page you need, then review its status in Indexed Knowledge.
What to do: A knowledge item is a source, such as a document or website. Brain splits its content into smaller searchable passages called chunks, so one source can produce several chunks. The screenshot counts are examples; your totals depend on your content.