Billing & SubscriptionsOfficial Guide

Subscription Plans & Add-ons

Compare platform tiers, monthly AI token quotas, WhatsApp conversation allowances, and add-on packs.

Overview

OrbionAgents operates on a transparent multi-tier subscription architecture designed for every stage of growth: Free Starter (for initial setup and sandbox testing), Pro (for growing businesses with active conversational automation), and Enterprise (dedicated high-volume conversational AI infrastructure with custom allowances). Every plan bundles monthly AI credits, WhatsApp Conversation Credit (WCC) wallet balances, active automations, knowledge base document storage, and CRM capacity.

Interactive Tier Simulator

Billing: Monthly Cadence

Free StarterFree Tier

₹0/month

20,000 Credits

₹50 (~45 msgs)

2 Active Wires

100 MB Brain

Choose this plan

ProPopular

₹199/month

250,000 Credits

₹500 (~450 msgs)

50 Active Wires

5 GB Brain

Choose this plan

EnterpriseCustom Scale

Let's Talk

500,000+ Credits

Custom Wallet

Unlimited Wires

100 GB Brain

Schedule a call

Provisioning: Instant via Razorpay

Top-ups:Instant Top-ups Allowed

What this console manages

Subscription Status & QuotasInspect your active workspace tier (Free Starter, Pro, or Enterprise), monthly renewal date, and active billing status.

Monthly Quotas & BalancesTrack real-time usage against your plan's included AI credits, WhatsApp conversation wallet balances, and active flow execution limits.

Plan Upgrades & CheckoutSeamlessly upgrade or customize your workspace tier with instant zero-downtime quota provisioning.

On-Demand Add-on Top-upsPro and Enterprise workspaces can recharge WhatsApp wallets, buy AI credit top-ups, and add flow packs without altering base plan tiers.

Official Plan Entitlements & Pricing Matrix

Connecting to Live Database...Auto-synchronizes when database entitlements change

Platform Metric / Quota	Free Starter	Pro (Most Popular)	Enterprise
Subscription Price	₹0 / month	₹199 / month	₹24,999 / month or Custom Quote
Monthly AI Credits	20,000 Credits	250,000 Credits	500,000+ Credits
WhatsApp Wallet (WCC)	₹50 (~45 messages)	₹500 (~450 messages)	₹500+ (Custom Enterprise Wallet)
Active Automations (Wires)	2 Active Automations	50 Active Automations	Unlimited Automations
Flow Executions / month	2 Executions / month	10 Executions / month	Unlimited Executions
Knowledge Base Documents	5 Documents	100 Documents	1,000 Documents
Brain File Storage	100 MB Storage	5 GB File Storage	100 GB Dedicated Storage
Leads & CRM Limit	50 Active Leads	100 Active Leads	Unlimited Leads
Meetings Scheduled / month	10 Meetings / month	500 Meetings / month	Unlimited Meetings
Gmail Connections	1 Connection	5 Connections	Unlimited Connections
Team Members	1 Member	10 Members	50 Members
AI Credit Top-ups	Locked (Upgrade required)	Enabled	Enabled
WhatsApp Wallet Recharge	Locked (Upgrade required)	Enabled	Enabled
Flow Pack Add-ons	Locked (Upgrade required)	Enabled	Enabled

Add-on Packs & Top-up Policy

Add-on Purchase & Wallet Entitlement Rules:

Free Starter workspaces operate in sandbox acquisition mode: wallet recharges and credit top-up packs require upgrading to Pro or Enterprise.

Pro & Enterprise workspaces can perform on-demand WhatsApp WCC wallet recharges and buy AI credit top-ups directly under /user/admin/credits.

Included plan AI credits and WhatsApp wallet allowances reset on your monthly renewal date following the workspace EXPIRE policy.

Purchased top-up credits never expire during an active subscription and roll over continuously until consumed.

Troubleshooting & Common Questions

Why are AI Credit top-ups and WCC wallet recharges disabled?

Root Cause: Your workspace is currently on the Free Starter tier. Standalone credit top-ups are restricted to paying Pro and Enterprise subscribers.

Resolution: Upgrade to an active paid subscription tier (such as Pro or Enterprise). Upgrading unlocks on-demand AI credit top-ups, WhatsApp wallet recharges, and flow pack add-ons.

Payment succeeded but quotas did not reflect immediately?

Root Cause: Payment gateway webhooks may experience slight network latency (5 to 15 seconds) before synchronizing with your workspace state.

Resolution: Wait 15 seconds and refresh the billing page. If quotas still do not reflect, check your transaction ID under Payment History in /user/admin/billing.

Card payment was declined during plan checkout?

Root Cause: Issuing banks often require international or recurring e-mandate transaction permissions to be enabled on your debit or credit card.

Resolution: Enable online transactions in your banking app, or complete the payment seamlessly using UPI (Google Pay, PhonePe, Paytm) inside the Razorpay modal.